Questions & Answers
Everyone has questions. Tell us yours.
A:
Kiss Cut
® pieces are multi-piece designs that come pre-assembled, saving you layout time.
Q:
Where do I upload my custom cut artwork?
Q:
What are vector images?
A:
Vector images are cuttable and can be resized to any dimension without losing quality.
Q:
What are bitmap images?
A:
A bitmap is a type of graphic composed of pixels (picture elements) in a grid. Each pixel or "bit" contains color information for the image. Bitmap graphic formats have a fixed resolution which means that resizing a bitmap graphic can result in distortion and jagged edges.
Q:
What are some common bitmap formats?
A:
They include: GIF, JPG or JPEG, TIFF, PNG, PICT, PCX, and BMP. Photo-editors or image-editing graphics software, such as Adobe
® Photoshop
® and Corel
® Photo-Paint, are designed for creating and editing bitmap graphics.
Q:
I recently purchased a garment decoration business. Can I use artwork purchased by the previous owner?
A:
A letter of authorization from the previous owner giving you permission to use previously purchased artwork would be needed.
Q:
I know the size of my design. How can I get an estimate?
A:
For a quote, upload your image to
upload.stahlsid.com and fill out some basic information and a customer service rep will call you with a quote.
Q:
Is there a minimum order for custom cut designs?
A:
Custom Cut and Custom CAD-CUT
® orders must be a minimum of six (6) pieces.
Q:
Why does the price of my logos change when I reorder?
A:
Pricing is based on the quantity, size, and media used. Should any of these variables change, your price can also change.
Q:
How does my sew disk work?
A:
Ordering a sew disk with your appliqués simplifies the process for you. First a placement stitch will show you where to place the layer of appliqués. This is then secured with a tack-down stitch. The edges of the appliqués and any direct embroidery are then added. If there are multiple layers in the appliqués, each layer will have a placement and a tack-down stitch.