Request for Return Authorization
A request for return authorization must be made within 30 days of invoice date. In order to process your return quickly and accurately, returns can only be accepted with a Return Authorization Number (RA) issued by our Customer Service Quality Department; RA numbers are valid for 30 days from the date issued.
All returned merchandise should be in its original condition. Products or equipment returned without an RA number will be refused and will not be processed for credit. Based upon the nature of the return, certain requests may be accommodated with an additional restocking fee.
Material Rolls/Yardage Return Policy
Complete rolls/yardage can be returned, damage-free, prepaid freight, with a 20% restocking fee within 30 days. Custom/non-stock items cannot be returned.
Custom Products Cannot be Returned
Custom designs and items cut to order from non-stock colours, styles, or fabrics are non-returnable.
Software, Cutters, and CDs cannot be returned.
Damaged packages should be noted as such with the carrier at time of delivery. Stahls' must be notified immediately and the product must be kept in its original packaging for carrier evaluation and/or return when applicable. Our 30-day return policy will still apply. If possible, damaged equipment should be photographed.
Return Policy for Stock Letters and Numbers
Stock letters and numbers can be returned, damage-free, prepaid freight, with a 20% restocking fee within 30 days of invoice date.
Returnable Pre-Cut Letters & Numbers in unopened packs, kits, or team sets must meet the following criteria:
Thermo-FLOCK® Letters only, in White, Black, Red, Royal, Maize, and Navy.
- 5/8" Pocket Letters
- 1-1/8" Jiminy Cricket
- ¾" Cooper
- 1" Mini Script
- 1" & 2" Pro Block
Thermo-FILM® & Poly-TWILL™ Letters & Numbers in White, Black, Red, Royal, Gold, and Navy.
- 2" & 3" Pro Block, Varsity
Thermo-FILM® Numbers in White, Black, Red, Royal, Gold, and Navy.
- 4", 6", 8" Pro Block, Varsity, Team US, Shadow
Thermo-FILM® and Poly-TWILL™ Letters Backgrounds in White and Black Only.
- 2", 3" Pro Block, Varsity
Thermo-FILM® and Poly-TWILL™ Numbers Backgrounds in White and Black Only.
- 2", 3" , 4" 6", 8" and 10" Pro Block, Varsity
Poly-TWILL™ Thermo-GRIP® Numbers in White, Black, Red, Royal, Gold, and Navy.
- 4", 6", 8", and 10" Pro Block, Varsity
If the letters and numbers do not meet the above criteria, please contact Stahls' Canada Customer Service Quality Department at 800-521-5255 to determine if the items are returnable.
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